Returns & Refunds Policy
At TR Online, customer satisfaction and secure transactions are our top priorities. Below is our policy regarding service issues, refunds, and problem resolution.
1. Internet Service Subscriptions
TR Online provides internet services and subscription packages. Once a subscription is activated, it is non-refundable. Please review the package details before subscribing.
2. Service Issues
If you experience connectivity issues, service interruptions, or other problems, please contact our support team immediately. We will make every effort to resolve the issue promptly.
3. Payment Confirmation
All payments via Bkash, Rocket, Nagad, or Bank Transfer are considered final once confirmed. Refunds are only provided if there is a service-related issue verified by our team.
4. Resolution Process
For any inquiries regarding refunds, service interruptions, or package changes, please contact our support team. Our team is committed to providing fast and effective solutions.